Privacy

Visiting the site

The public pages set no cookies and run no analytics or advertising. Our web server keeps the usual short-lived logs of requests, including your IP address, to keep the site secure; they are not used for anything else.

What we hold about members

When you have an account with the gym we keep:

• Your account: your name, email address and phone number, and your password, stored scrambled so that nobody, including us, can read it.
• Your profile: your date of birth (used to check who can book age-banded classes and for leaderboard divisions), your sex if you choose to give it (leaderboards only), an emergency contact, and anything you tell the coaches about injuries or conditions.
• Your membership and pay-as-you-go credits, your bookings, attendance, cancellations and waitlist places.
• Workouts you log: scores, personal bests and lifts. Your first name and last initial appear on class leaderboards that other members can see; you can leave a score off the board by not logging it.
• Children’s profiles that a parent or guardian creates: the child’s name, date of birth and any notes for the coaches. Children never have a login of their own.
• The waiver you (or a guardian) signed: the version, the name typed, when, and the address it was signed from.
• Notes the coaching team keep so that anyone on shift can look after you properly. Members do not see these.
• Messages we have sent you: booking confirmations, reminders, waitlist moves, notices from the gym.

Why, and who sees it

We use it to run your membership, your bookings and your training. It is seen by the gym’s own coaches and staff and nobody else. Payments, when they move to the app, will be taken by a payment provider that holds your card or Direct Debit details; we never see or store them. Nothing is sold or shared for marketing.

Emails and notifications

We email booking confirmations, reminders and waitlist moves, and you can turn each of those off in your account. Account emails such as sign-in links and password resets always send. News and offers only go to people who have ticked the box asking for them. Push notifications only arrive on devices where you have turned them on.

Where it is kept, and for how long

Everything lives on the gym’s own server in the UK. Backups are taken every night. We keep your account for as long as you are a member, and your booking and workout history as a record of your training. If you leave, tell us and we will close the account and remove what you would like removed; attendance records may be kept where we need them for accounts or insurance.

Cookies

The members’ area sets one cookie, which keeps you signed in for 30 days. Signing out removes it. There are no others. Our cookies page says the same thing at more length.

Your rights

You can see and change your details at any time under Account in the members’ app. For anything else we hold, to have something corrected or deleted, or to ask any question about this page, write to phil@crossfitwyreforest.com. If you are unhappy with how we have handled your details you can also complain to the Information Commissioner’s Office.

Who we are

CrossFit Wyre Forest, Unit 1 Forest Industrial Park, Crosbie Grove, Kidderminster, DY11 7FX, is responsible for your details. If this page changes we will update the date at the top.